Support Center
Find answers, get help, and learn how to make the most of the XRPL.Sale platform
Frequently Asked Questions
Quick answers to the most common questions about XRPL.Sale platform and token sales.
Guides & Tutorials
Step-by-step guides to help you navigate the platform and make successful investments.
Contact Support
Need personalized help? Our support team is ready to assist you with any platform issues.
Frequently Asked Questions
General Platform Questions
What is XRPL.Sale?
XRPL.Sale is the premier XRPL native launchpad platform that enables secure token sales and presales. Built specifically for the XRPL ecosystem, we leverage native DEX and escrow functionality to provide efficient token launches without the need for complex smart contracts.
How does the progressive tier system work?
Our progressive tier system rewards early investors with better pricing. Each tier has a specific price and token allocation. As one tier fills up, the next tier opens at a higher price. This ensures early supporters get the best deals while maintaining fair distribution.
Is XRPL.Sale safe to use?
Yes! Our upgraded unified transaction system provides military-grade security with bulletproof validation, atomic operations, and complete audit trails. We monitor system health 24/7 with intelligent alerting and automated recovery procedures. All transactions are validated through multiple layers before execution.
Wallet & Connection Issues
Which wallets are supported?
We support all major XRPL wallets including Xaman (formerly XUMM), Crossmark, and hardware wallets. Any wallet that can send XRP transactions to XRPL addresses will work with our platform.
My wallet won't connect. What should I do?
First, ensure your wallet is properly set up and has an active XRPL connection. Try refreshing the page and connecting again. If issues persist, check our wallet-specific setup guides or contact support.
Investment Process
What's the minimum investment amount?
The minimum investment is typically 1 XRP, though this may vary by project. You can see the exact minimum and maximum amounts on each project's detail page.
When do I receive my tokens?
Tokens are typically distributed automatically to your wallet address after your investment is confirmed on the XRPL network. Distribution timing may vary by project - check the project details for specific timelines.
Technical Support
What if my transaction fails?
Failed transactions are automatically refunded to your wallet address. If you don't see a refund within 24 hours, please contact our support team with your transaction hash for assistance.
How do I track my investment?
You can track all your investments through your dashboard after connecting your wallet. The dashboard shows your investment history, current holdings, and token distribution status.